Welcome to FixIt Home Tools’ FAQ section! We’ve compiled answers to the most common questions about our products, delivery, payments, and more. Whether you’re a professional contractor or a DIY enthusiast, you’ll find helpful information below.
About Our Store
What kind of products does FixIt Home Tools specialize in?
We specialize in premium home improvement products including bathroom accessories, cabinets, lighting, mirrors, heating solutions (like boilers and radiators), doors, and various tools. Our carefully curated selection focuses on quality fixtures and materials for renovation projects.
Who is your typical customer?
Our products serve both professional contractors who need reliable supplies for their projects and homeowners undertaking DIY improvements. We cater to customers who value quality materials, transparent service, and efficient delivery.
Product Questions
Do you offer complete bathroom renovation packages?
While we don’t offer pre-packaged sets, we recommend purchasing all bathroom components (accessories, cabinets, lights, and mirrors) together for design consistency. Our free shipping on orders over $50 makes this a cost-effective approach.
Are your bathroom fixtures and heating products compatible with standard home systems?
Yes, all our products are designed to meet standard specifications. For technical questions about specific items (like boiler compatibility or pipe fittings), please check product details or contact our support team at [email protected].
Do you provide product installation guides?
Most products come with manufacturer instructions. For complex installations (like combi boilers or central heating systems), we recommend consulting a professional.
Ordering & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Can I create an account to track my orders?
Currently, we process orders as guest checkouts but provide detailed tracking information via email for all shipments.
How can I check my order status?
You’ll receive email updates at each stage: order confirmation, dispatch notification, and tracking information. For urgent inquiries, contact our team with your order number.
Shipping & Delivery
What are my shipping options?
We offer two reliable services:
Standard Shipping ($12.95): Via DHL/FedEx (10-15 days after dispatch) with tracking
Free Shipping: Via EMS (15-25 days after dispatch) for orders over $50
Standard Shipping ($12.95): Via DHL/FedEx (10-15 days after dispatch) with tracking
Free Shipping: Via EMS (15-25 days after dispatch) for orders over $50
How long does order processing take?
We carefully pack and dispatch all orders within 1-2 business days. Delivery times begin after dispatch.
Do you ship internationally?
Yes! We ship globally except to Asia and certain remote areas. Shipping timelines may vary by destination.
How are fragile items (like mirrors) packaged?
We use specialized protective packaging for fragile items, with reinforced corners and cushioning materials to prevent damage during transit.
Pro Tip: For time-sensitive projects, choose Standard Shipping with premium carriers for faster delivery and real-time tracking.
Returns & Refunds
What’s your return policy?
We accept returns within 15 days of receipt. Items must be unused and in original packaging. Contact [email protected] to initiate returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error.
How long do refunds take?
Processed refunds typically reflect in your account within 5-10 business days after we receive and inspect the returned items.
Still Have Questions?
Our customer service team is happy to help! Contact us at [email protected] or visit our store at:
FixIt Home Tools215 9th Street Northeast
Washington, US 20002
Thank you for choosing FixIt Home Tools – Building Better Homes, One Delivery at a Time!