Privacy Policy

Last Updated: [Insert Date]

At FixIt Home Tools (“we,” “us,” or “our”), we are committed to protecting the privacy of our professional contractors, DIY enthusiasts, and international customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fixithometools.com or make purchases of our bathroom fixtures, heating solutions, tools, and other home improvement products.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information (processed securely through our payment partners).
• Business Information: For our professional customers, we may collect business name, tax identification numbers, and purchase order details.
• Transaction Data: Details about purchases of bathroom accessories, central heating systems, tools, and other products.
• Technical Data: IP address, browser type, operating system, referring URLs, device information, and browsing behavior on our site.
• Communication Data: Records of your correspondence with our customer service team at [email protected].

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill orders for bathroom cabinets, boilers, radiators, and other home improvement products
• To provide customer support for both professional contractors and DIY customers
• To improve our website and product offerings based on purchase patterns
• To send order confirmations, shipping notifications, and invoices
• To prevent fraud and ensure payment security for transactions
• To comply with legal obligations and protect our legal rights
• For internal business analysis and market research

3. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

• Payment Processors: With Visa, MasterCard, JCB, and PayPal to complete transactions
• Shipping Providers: With logistics companies to deliver your orders worldwide (excluding Asia and certain remote areas)
• Service Providers: With companies that provide website hosting, data analysis, and marketing services
• Legal Compliance: When required by law or to respond to legal process
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data:

• All transactions are encrypted using industry-standard SSL technology
• We maintain PCI-DSS compliance for payment processing
• We do not store complete payment information on our servers
• Access to personal data is restricted to authorized personnel only
• We retain personal data only as long as necessary for the purposes collected

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data under certain circumstances
• Restriction: Request restriction of processing your data
• Objection: Object to certain types of processing
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and shopping cart contents
• Analyze website traffic and browsing behavior
• Improve our website functionality and user experience
• Deliver targeted advertisements for relevant home improvement products

You can control cookies through your browser settings. However, disabling cookies may affect certain website features.

7. International Data Transfers

As we serve customers globally (excluding Asia and certain remote areas), your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when revisions were made. We encourage you to review this policy regularly.