Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for professional contractors and DIY enthusiasts aged 18+. By using our site, you confirm you have legal capacity to enter binding contracts.

1.2 Intellectual Property Rights

All content on fixithometools.com, including text, images, logos, and product designs, is our property or licensed to us and protected by copyright laws. You may not:

• Reproduce, distribute, or modify any content without written permission
• Use our branding or product images for commercial purposes
• Reverse engineer or copy our website design or functionality

2. Products and Services

2.1 Product Descriptions

We specialize in:

• Bathroom fixtures and accessories
• Heating solutions (boilers, radiators, pipes)
• Home improvement products (doors, tools)

We make every effort to display products accurately, but colors may vary slightly due to monitor differences.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Professional Advice

While we provide product information, technical specifications, and installation guides, we recommend consulting professionals for complex installations, especially regarding:

• Boiler and central heating systems
• Plumbing installations
• Electrical work involving bathroom lighting

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We accept:

• Visa
• MasterCard
• JCB
• PayPal

Orders are processed within 1-2 business days (excluding weekends/holidays).

3.2 Pricing and Taxes

All prices are in USD. Customers outside the U.S. are responsible for:

• Customs duties
• Import taxes
• Other fees imposed by your country

3.3 Payment Security

We use SSL encryption for all transactions. You agree to provide current, complete payment information.

4. Shipping and Delivery

4.1 Shipping Methods

We offer:

• Standard Shipping (DHL/FedEx): $12.95, 10-15 business days
• Free Shipping (EMS): For orders over $50, 15-25 business days

Delivery estimates exclude processing time. Some remote areas may not be serviceable.

4.2 Delivery Issues

You must:

• Inspect deliveries immediately
• Report damages within 48 hours with photos
• Provide safe, accessible delivery locations

5. Returns and Refunds

5.1 Return Policy

Most items can be returned within 15 days if:

• Unused and in original condition
• Original packaging and tags are intact
• Proof of purchase is provided

5.2 Non-Returnable Items

For hygiene/safety reasons, these cannot be returned once opened/used:

• Brass Fittings & Valves
• Central Heating Cleaners/Treatment
• Cut/modified Copper Pipe & Fittings
• Opened Batteries & Chargers

5.3 Return Process

1. Email [email protected] within 15 days
2. Receive Return Authorization
3. Ship items with RMA number visible
4. Wait 3-5 business days for processing

Customers cover return shipping unless error is ours.

6. User Responsibilities

6.1 Account Security

If you create an account, you must:

• Keep login details confidential
• Notify us immediately of unauthorized access

6.2 Prohibited Conduct

You agree not to:

• Use our site for illegal purposes
• Submit false information
• Interfere with site operations
• Attempt to gain unauthorized access to our systems

7. Liability Limitations

7.1 Product Use

FixIt Home Tools is not liable for:

• Improper installation or use of products
• Damages from product modifications
• Failure to follow manufacturer instructions

7.2 Website Use

We are not liable for:

• Temporary website unavailability
• Technical issues beyond our control
• Third-party actions affecting service

Our total liability is limited to the purchase price of your order.

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use constitutes acceptance.

8.2 Governing Law

These terms are governed by laws of Washington, US. Disputes will be resolved in Washington courts.

8.3 Contact Information

For questions:

Email: [email protected]
Mail: FixIt Home Tools, 215 9th Street Northeast, Washington, US 20002